Every baby's favorite elephant!

Return policy

Thanks for shopping at madebyartep.eu. If you are not entirely satisfied with your purchase, we’re here to help.


You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

  • unused;
  • in the same condition that you received it;
  • your item must be in the original packaging;
  • your item needs to have the receipt or proof of purchase.

To return an item, send an email to return@madebyartep.eu stating clearly what item you want to return and based on what reasons. You will receive further instructions on how to send the item(s) back to us.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund based on your original method of payment. You will receive the credit within a certain amount of days, depending on your original method of payment.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund in case the shipping is not paid in full or paid for at all.

Contact Us

If you have any questions on how to return your item to us, contact us via return@madebyartep.eu.

Last updated: 01-10-2017